On October 1, 2013, the City of Troy opened the 311 Customer Service Call Center. Citizens can call one number for all non-emergency inquiries on City services and information. You may report broken streetlights, potholes, get assistance with permits and licenses, get information on a City-sponsored event or report a problem with any City-related service. No more guessing which department to call or how to reach the correct person. Dial 566-0177 and we will immediately connect you with the correct person or resource to assist you.